WEBSITE TERMS OF USE
Above the Waves Counselling
Last updated: 5 September 2026
1. About these Terms
This website is operated by Above the Waves Counselling, operated by Jennifer Wolff.
By using this website, you agree to these Website Terms of Use.
These Terms relate to use of the website. Counselling and professional supervision services are also subject to separate agreements, consent arrangements and practice policies provided to clients or supervisees.
2. Information on this website
The information provided on this website, including blog articles and other educational material, is intended for general information and education only.
It is not intended to provide individual medical, psychological, psychiatric or other health advice and should not be relied upon as a substitute for advice appropriate to your individual circumstances.
Everyone's circumstances are different. Information that may be helpful for one person may not be appropriate for another.
3. Counselling relationship
Viewing this website, reading its content or submitting an enquiry does not by itself create a counsellor-client relationship with Above the Waves Counselling.
A counselling relationship begins only once services have been agreed upon and the relevant counselling and consent arrangements have been completed.
Submitting an enquiry also does not guarantee that Above the Waves Counselling will be able to accept you as a client.
Where your needs are outside the scope of the practice or would be better supported by another professional or service, referral to another provider may be recommended.
4. No guarantee of outcomes
Counselling is an individual process and outcomes vary between people.
Information on this website, client testimonials and descriptions of counselling approaches should not be interpreted as a guarantee that a particular result will occur.
Testimonials reflect the individual experiences of the people who provided them and do not predict the experience or outcome of another client.
5. Crisis and emergency support
Above the Waves Counselling is not an emergency or crisis service, and website forms and emails are not monitored continuously.
If you or another person is in immediate danger, call 000.
If you are experiencing a personal crisis or having difficulty staying safe, Lifeline is available 24 hours a day on 13 11 14.
6. Appointments, fees and cancellations
Current information about services, fees and appointments may be provided on this website or directly by Above the Waves Counselling.
Specific arrangements concerning fees, cancellations, rescheduling and attendance are governed by the practice policies and counselling or supervision agreement provided to you.
Nothing in these Website Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
7. Accuracy of website information
Reasonable care is taken to ensure information on this website is useful and accurate.
However, counselling knowledge, professional guidance, services, fees, external resources and other information may change over time.
We may update, amend or remove website content without notice.
If information on the website differs from information provided to you directly in relation to your counselling or supervision services, please contact Above the Waves Counselling for clarification.
8. Intellectual property
Unless otherwise stated, the written content, branding, graphics and original materials on this website belong to Above the Waves Counselling or are used with permission.
You are welcome to read, print or save website material for your own personal and non-commercial use.
You may not reproduce, republish, sell, substantially copy or commercially distribute original website content without permission, except where permitted by law.
9. Third-party websites and resources
This website may include links to other websites, organisations, articles or resources.
These links are provided for convenience and information. Above the Waves Counselling does not control third-party websites and is not responsible for their content, availability, privacy practices or services.
A link does not necessarily mean that Above the Waves Counselling endorses everything provided by that third party.
10. Website availability and liability
We make reasonable efforts to keep the website available and functioning appropriately, but cannot guarantee uninterrupted access or that the website will always be free from errors or technical issues.
To the maximum extent permitted by law, Above the Waves Counselling is not responsible for loss arising solely from reliance on general website content, inability to access the website or use of third-party websites linked from this site.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights that cannot be excluded under the Australian Consumer Law.
11. Privacy
Personal information collected through this website is handled in accordance with the Above the Waves Counselling Privacy Policy.
Please read the Privacy Policy for further information about how personal and sensitive information is collected, used, stored and protected.
12. Governing law
These Website Terms are governed by the laws of Western Australia and the Commonwealth of Australia, as applicable.
Any dispute relating to these Terms will be subject to the jurisdiction of the courts and tribunals with authority in Western Australia.
13. Changes to these Terms
These Terms may be updated from time to time.
The version published on the website is the current version.
14. Contact
Questions about these Website Terms can be directed to:
Jennifer Wolff
Above the Waves Counselling
Email: Jennifer@abovethewavescounselling.com.au